Sales Service Specialist I - Aramid

Job Details

Job Location : 500A - ZEELAND, MI

Education Level : 4 Year Degree

Job Shift : 1st shift

Job Category : Manufacturing

Position : Sales Service Specialist I - Aramid

Overview

The Sales Service Specialist I determines and meets customer needs, and coordinates with sales representatives and internal departments to meet these needs.

Working hours : Monday - Friday 8 : 00AM to 5 : 00PM

Key Responsibilities

• Answer customer inquiries in a prompt, professional manner.
• Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
• Determine the appropriate Plascore product suitable for the customer's application.
• Perform contract review on standard products and assist in contract review of non-standard products.
• Assist in analyzing customer requirements and devising appropriate solutions to customer application issues.
• Follow up on RFQ's to obtain orders or obtain reason for loss.
• Update customer contact information on Plascore's contact management system.
• Manage samples in sample room. Coordinate trade shows as assigned.
• Assist in updating measures on sales performance and analyzing trends.
• Participate in improving our product, processes, equipment, and methods.
• Handle internal and external questions in a prompt, professional manner.
• Maintain a clean and safe work environment at all times.
• Continually look for ways to improve job efficiency and performance.
• Perform all reasonably related duties as assigned.

Qualifications

Additional Requirements

Benefits

Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.

Plascore Benefits : Bonus Programs

Health Benefits

Paid Time Off

401(K) & Roth 401(K)

Educational Support

Childcare

Company Events

Other Perks

Disclaimers

Consistent with the Americans with Disabilities Act (ADA) , it is the policy of Plascore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at careers@plascore.com.

Plascore is an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

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