We are seeking an enthusiastic and dynamic individual to join our team as a Bilingual Customer Service Representative. In this role, you will play a vital role in building and maintaining strong relationships with our clients, ensuring their marketing and promotional needs are met with excellence.
Key Responsibilities :
1. Bilingual Customer Service Representative :
- Cultivate and maintain positive, long-lasting relationships with our clients.
- Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective communication.
- Gain an in-depth understanding of each client's unique needs and goals.
2. Retail Marketing and Promotions Expertise :
Execute retail marketing and promotions in big box retailers for assigned clienteleStay up-to-date with the latest trends and strategies in retail marketing and promotions.Provide expert guidance to clients on developing effective marketing and promotional campaigns tailored to their specific needs.3. Solution Development :
Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives.Present innovative ideas and strategies to clients, demonstrating a deep understanding of their business.4. Campaign Management :
Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locationsMonitor campaign performance and make data-driven recommendations for improvements.5. Reporting and Analysis :
Provide clients with regular reports and insights on the performance of their marketing and promotional activities.Analyze data to identify areas of improvement and opportunities for growth.