Customer Success Manager - Federal

A company is looking for a Customer Success Manager - Federal.

Key Responsibilities

Manage post-sales relationships with federal customers to ensure successful onboarding and long-term adoption

Drive user engagement and oversee project milestones while aligning delivery with customer security and compliance needs

Monitor usage, identify adoption gaps, and advocate for customer needs while exploring upsell opportunities

Required Qualifications

U.S. Citizen (mandatory for federal work)

3-7 years of experience in Customer Success, Program Management, or Federal Account Management

Experience working with U.S. federal agencies, either directly or as a vendor

Familiarity with identity, cybersecurity, or SaaS platform companies

Ability to obtain a Top Secret / SCI clearance is required; active clearance strongly preferred