Senior Manager, U.S. Client Experience Reporting & Activation

Senior Manager, Customer Experience & Insights

Work Location : Mount Laurel, New Jersey, United States of America Hours : 40 Pay Details : $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business : Marketing

Job Description : The North American Customer Experience & Insights (CX&I) team are catalysts for customer-focused action & accountability at TD. We achieve this by activating our CX & growth priorities via outside-in perspective and expertise that guides our strategies, CX focus and execution. Our four-prong strategic framework to Inform, Mobilize & Orchestrate, Govern and Measure the experiences we deliver, relies on our ability to marry a deep understanding of consumer / customer needs across the lifecycle with TDs declared business strategies to ensure that our growth is driven by customer delight. The CXI&I team is an enterprise center of excellence (COE) that sits within the Client & Colleague Experience & Standards organization and operates across lines of business, functions and markets. We bring together a unique and diverse range of capabilities that include market research, voice of customer (VoC), journey design / management, process design and program management, to help TD deliver both customer and business value.

The Senior Manager, Customer Experience & Insights manages / leads the development and / or execution of marketing plans / programs / projects / strategies by designing and delivering marketing solutions / insights consistent with TD's marketing standards and strategies, in support of business results, customer engagement and experience.

Depth & Scope :

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
• Oversees multiple and / or complex marketing projects / programs / strategies that may impact several businesses / product lines
• Recognized as top level marketing expert within the organization and requires significant in-depth and / or breadth of expertise in a complex field and knowledge of broader related areas
• Role requires substantial integration of projects / programs involving significant scope, strategic impact and complexity
• Role requires substantial relationship management breadth and influence in leading strategic initiatives, planning and / or integrating executional activities
• Typically leads or contributes on projects of significant scope, strategic impact and complexity
• Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
• Integrates knowledge of the enterprise function's or business segment's overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise
• Anticipates emerging business trends and regulatory / risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
• Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists / experts
• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties
• Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
• Requires innovative thinking to develop new solutions
• Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment
• Works within general policies and industry guidelines
• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
• Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
• Identifies and leads problem resolution for project / program complex requirements related issues at all levels

Education & Experience :

Customer Accountabilities :