Customer Success Manager, Implementation

Customer Success Manager, Implementation

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today's innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky's the limit.

Careers at RMB are fast-moving, with the high growth you'd expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You'll do more, learn more, and have the ability to make a profound impact on our business.

The primary responsibility of the Customer Success Manager (CSM) is to lead the successful implementation of Rapid Micro Biosystems' Growth Direct System, achieving customer expectations, project timelines and budgeted consumable revenues. The CSM coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to clients, project sponsors and senior management. Additionally, the CSM ensures the system is implemented within contractual obligations and regulatory requirements. The CSM is the customers primary point of contact from the point of purchase order receipt through full Routine Use. This requires a strong understanding of the customer's organization (top to bottom) and constant monitoring of delivered services versus customer expectations throughout the project.

Execution

• Drives project timeline development to standard and manages start to finish including project budget, timelines, and quality.
• Consistently monitors and addresses unmet customer needs.
• Employs strong organizational skills.
• Incorporates time management principles into the workflow.
• Integrates ongoing risk management trade-offs to ensure successful implementation of assigned projects.

Decision Making

Communications

Strategy Development

Team Management

Business Acumen

Technical Competence

Critical Thinking

Leadership

Education And Experience

Other Key Considerations

About Rapid Micro Biosystems :

Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company's Growth Directthe first and only growth-based system to automate rapid compendial QC Micro testingensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore.

Equal Opportunity :

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.