Retail Manager

Privacy Notice for California Applicants and Employees

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in.

We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.

Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of :

Collaborative Creativity : We believe the act of creating together amplifies possibilities.

Provocative Playfulness : We celebrate the unexpected because it is the doorway to discovery.

Outsiders Welcome : We are all outsiders at heart, and we create space for everyone to feel like they belong.

Authentic Compassion : We are "kind punks" - supportive to each other and standing up for what we believe in.

Audacious Courage : We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description :

The Retail Manager is responsible for the retail operations at Meow Wolf Houston. Major duties include managing all Retail staff and Managers on Duty, as well as department budget management and improvement to retail operations policies and procedures.

Reporting to the Operations Director, Revenue, the Retail Manager ensures the profitability of retail operations by effectively managing all business aspects of retail, such as inventory, managing staffing, creating budgets, and setting goals.

How you will do it...

Manage labor, productivity, quality control, and safety measures as established and set for the Operations Division and the site specifically

Carry out supervisory responsibilities by company policies and applicable laws

Initiate, encourage, and maintain internal and cross-departmental communication

Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests

Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance

Assures the store is properly stocked and visually merchandised as required

Directly supervising Assistant Retail Managers, Retail Leads, and gift shop staff

Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests

Fulfill all Managers on Duty duties, skills, and knowledge, including the ability to perform any role within the Retail department

Create effective schedules to ensure work centers are well-staffed during peak hours

Providing feedback and reviews for all Retail staff; maintaining high-quality staff performance

Analyze customer feedback and suggest ways to improve product lines

Actively listen to and resolve complaints

Set and maintain high standards of organization and cleanliness throughout the bar including safe food handling

Respond to injuries and emergencies appropriately

Managing, reviewing, and signing off on payroll for all hourly employees

Making projections for hiring needs and completing hiring procedures

With Human Resources, recommending and developing Retail staff training

Managing the Retail department budget

Recommending, creating, and communicating policies and procedures

Maintaining knowledge of events, special programs, and projects and communicating them to the staff

Tracking fluctuations in visitation numbers and adjusting staffing levels accordingly

Other duties as assigned

To be successful in this role...

Minimum 5 years of management experience in retail / entertainment / operations environment

Proven work experience as a Retail Manager or similar role

Hands-on experience with point-of-sale systems

Proven experience developing, managing, and achieving budgets

Strong service skills and a welcoming demeanor required

An interest in the arts

Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays

Strong service skills and a welcoming demeanor required

It would be nice to have...

Prior leadership experience in a retail, museum, park, recreation facility, or other public space

Experience training staff and identifying training needs

Prior leadership experience in retail, exhibit, attraction, museum, or other public space

Adult + Child + Infant CPR, AED, and First Aid certification

Hidden talents that can be employed as part of the persona include singing, dancing, magic, comedy, conversationalist, impersonation, or otherwise

Prior experience with visual merchandising

Bilingual, especially but not limited to English and Spanish

What you will bring...

Excellent customer service skills

Excellent communication skills

Ability to lead and manage staff

Good judgment in complicated management situations

Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel

Follow and enforce safety rules

Adaptable to changes in a fast-paced work environment

Work environment & physical demands...

This is a full-time position averaging 40 hours a week and requires flexibility to work nights, weekends, and holidays as business needs arise.

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines, and small and / or enclosed spaces.

Physical ability to walk, stand, take stairs / slides / elevators, and navigate the elements during the day and night.

Employees may be required to lift to 40 lbs. remain in a stationary position for prolonged periods, and repetitive motions that may include the wrists, hands, and / or fingers.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IMPACT : Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation.

As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION : Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS :

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families.

As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

Medical Insurance options : PPO & HSA

Dental & Vision Insurance

401k Retirement Plan

Company Paid Life Insurance Policy & Long-Term Disability Coverage

Voluntary Short-term Disability & Critical Illness Policies

Company Paid Employee Assistance Program

Paid Parental Leave for 12 weeks

Discount off Meow Wolf Gift Shop Merch

Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com / careers for more information.