Customer Success Manager SMB - BRAZIL

Customer Success Manager

The Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond operational support to drive meaningful outcomes, enable renewals, and identify expansion opportunities by maintaining a deep understanding of the customer's evolving business challenges and objectives.

The CSM is accountable for ensuring customers receive exceptional value from their Simetrik investment by orchestrating internal resources, developing champions, and maintaining account relationships that transform customers into advocates. Success in this role requires both technical acumen and business savvy to translate platform capabilities into quantifiable business results.

Key Responsibilities

Strategic Value Management

• Develop and execute value realization plans that track critical metrics tied directly to the customer's business outcomes and original buying decision (MEDDPICC)
• Conduct regular business reviews with stakeholders focusing on ROI achievement, value demonstration, and strategic alignment
• Ensure continuous alignment between Simetrik's capabilities and the customer's evolving business priorities
• Translate technical capabilities into business value narratives that resonate with different stakeholders

Relationship Management and Governance

Customer Growth and Expansion

Risk Mitigation

Operational Excellence and Platform Adoption

Qualifications

Essential Competencies

Benefits

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.

Join a team of incredibly talented people that build things, are free to create, and love collaborating!