Customer Service Manager

Job Description

Job Description

Salary : $60,000 $85,000 / year

• To proceed with the application process, please upload your resume into this Google form : https : / / forms.gle / 9XAHyrbeN2jDCQCTA.

Why leave Orange County to build a tech company when you can do it right here in OC?

ABOUT US

Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions.

We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact.

Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County.

What We Offer :

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off (PTO)

Dynamic, Collaborative Work Environment

Who You Are :

Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation.

What Youll Do :

Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences.

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction.

Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences.

Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement.

Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly.

Ideal Experience (Helpful but not mandatory) :

Background in customer service or related managerial roles.

Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability.