Google Workspace Administrator, MDM, Zendesk, ServiceNow

Job Description

• Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
• Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
• Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
• Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
• Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges.
• Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows.
• Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.

Qualifications

For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com

The Consortium

"Combining Talent with Technology"