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Google Workspace Administrator, MDM, Zendesk, ServiceNow
Google Workspace Administrator, MDM, Zendesk, ServiceNowThe Consortium, Inc. • Washington, DC, United States
Google Workspace Administrator, MDM, Zendesk, ServiceNow

Google Workspace Administrator, MDM, Zendesk, ServiceNow

The Consortium, Inc. • Washington, DC, United States
12 days ago
Job type
  • Full-time
Job description

Job Description

  • Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
  • Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
  • Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
  • Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
  • Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges.
  • Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows.
  • Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.

Qualifications

  • 5+ years of technical experience in large enterprise environments.
  • Experience supporting multiple software systems, must have admin experience with Google Workspace.
  • Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail.
  • Experience using Excel, including calculating records, using formulas and creating pivot tables
  • Highly preferred experience with Zendesk, and ServiceNow.
  • Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
  • Experience administering user accounts, security protocols such as MFA, and device management through MDM.
  • Familiarity with Learning Management Systems, including course setup, assessments, and user support.
  • Ability to analyze system performance, generate reports, and use data to improve workflows.
  • Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
  • Bachelor's Degree is required.
  • 3+ years of Project Management skills are strongly preferred.
  • For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com

    The Consortium

    "Combining Talent with Technology"

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    Google Workspace Administrator MDM Zendesk ServiceNow • Washington, DC, United States

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