Instrument Tech Services Rep

Johnson Service Group (JSG) is currently looking for An Instrument Tech Service Rep. This is a direct hire opportunity with a world leading manufacturer of Safety equipment located in Baton Rouge LA.

Company provides a car on top of base pay. Must be flexible with regard to working hours as may be asked to work on different locations, travel, or work other than normal business hours as customer needs demand.

Pay up to $60K

JOB DUTIES

We are looking for a technician who performs testing, troubleshooting, preventative maintenance, calibrations, modifications and repairs to all Safety detection and protection products as assigned from a Service Depot Repair Center.

Operating independently with very limited supervision and direction : Diagnose, evaluates, calibrates and repair nonfunctioning devices to OEM standards.

Supports testing and repairing rental equipment for dispatch to customer sites. Prepare new devices for sale. Support teams performing system installations, start up and commissioning’s, operational training for new installations and instruments.

Works on multiple modalities and various equipment as required by the position. Additional modalities and equipment will have a high level of complexity.

Must actively engage in learning to obtain the knowledge to be able to service complex modalities and have the ability to service all equipment.

Advanced training plans (which will include train-the-trainer aspects to enable training others) will be specific to the position and needs of the organization.

Assist customers with parts identification and documentation information. Provide first level technical support to customers and field representatives inquiries to guide them through troubleshooting equipment and technical issues.

Maintain related call records and supporting documentation. Escalate unresolvable issues as per defined processes and tracking systems (CRM).

Using available technology, access service orders and customer information; document completed service work in a timely manner;

view and utilize equipment documentation and diagnostic information. Manage service orders effectively and efficiently to provide high-quality services for customers.

Effectively maintain work center inventory, input parts orders, and perform other electronic tasks and transfers as directed or required to effectively perform job responsibilities.

If field based, required to maintain vehicle stock inventory as well as properly maintain all company equipment including vehicle, where applicable.

Education :

Associate Degree in Electronics or related field, or equivalent combination of education and experience in a technical field.

Related Experience :

• Previous Field or Service Center experience.
• 6+ years of experience in an industrial service environment, preferably with analytical instrumentation, with a demonstrated proficiency in performing in-house (shop) repairs and / or field repairs.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

D400