Operations Specialist

Branch Manager

We are looking for a skilled Branch Manager to join a logistics company based in Long Beach, California. In this Contract-to-permanent role, you will oversee customs operations, ensuring all processes comply with regulations while maintaining high efficiency. The position requires strong leadership and analytical abilities to manage a team and improve operational workflows.

Responsibilities :

• Lead and supervise a team of customs brokers to ensure smooth operational processes.
• Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment.
• Manage the preparation and submission of import and export documentation, ensuring compliance with regulations.
• Communicate effectively with clients and customs officials to address inquiries and resolve delays.
• Stay informed on changes to customs regulations and ensure team adherence to updated guidelines.
• Develop new business.
• Regularly nurture relationships with agents and vendors.
• Oversee and assist with rates and quotes.
• Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs).
• Train and mentor entry-level staff in customs procedures and regulatory requirements.
• Review and approve customs entries prepared by team members for accuracy and compliance.
• Analyze operational workflows and implement strategies to improve efficiency and accuracy.
• Resolve issues related to customs processing to minimize delays and ensure client satisfaction.
• Oversee the submission of required documentation such as bills of lading, packing lists, and commercial invoices.

Requirements :