Lead Field Service Engineer

Company Description

SharedLABS is a global software and technology services company providing a broad range of software, digital, cloud, and security services to both commercial and government clients which enable businesses to innovate and compete in today's competitive marketplaces. A respected partner to many of the largest technology companies in the world, SharedLABS creates, supports, implements, and manages the software, infrastructure, and e-commerce systems which drive today's digital world.

Job Description

Job Summary : BPI makes packaging machines, the end customer needs support when they break or would like assistance changing some functionality and things of that nature. This position is responsible for responding to client emails and calls to assess their needs and provide assistance. This often means traveling out to the customer's location to perform work directly on the machine (approx 50-60% of the time in the role is travel). This person is looked at as vital by the customer and is a partner in profitability so often a great working relationship between engineer and customer is formed. This role can also help suggest other products or additional services and earn 1% commission on.

Job Functions

• Setting up, fine tuning, programming additional logic, and performing F.A.T's on each new project
• Responding to customers service calls & maintenance promptly

and effectively

Travel Info :

Benefits : yes, will provide company benefits sheet shortly (I'm waiting for my copy or I'd send it)

Company Car : company truck provided to travel to work sites

Profit Sharing : yes, 1% commission on recommended parts if purchase and installed

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.