Automotive Customer Service BDC Consultant

Job Description:

About Lexus of Westminster Lexus of Westminster is a respected leader in the automotive industry, committed to providing exceptional customer service and a welcoming work environment. We offer comprehensive training, competitive pay, and a supportive team atmosphere. Job Details Salary: From $50,000 to $120,000 per year Job Type: Full Time Location: Westminster, CA 92683 Position Overview We are seeking a driven Automotive Customer Service BDC Consultant who excels in communication, customer engagement, and organization. This position involves managing a high volume of inbound and outbound calls, using proven scripts and sales techniques to schedule appointments and enhance customer satisfaction. Key Responsibilities Answer incoming phone calls using established scripts and schedule sales appointments accurately. Make outbound calls to customers to schedule follow-ups and appointments for Sales and Service departments. Log customer interactions and update the customer database promptly and accurately. Confirm and reschedule appointments as necessary, including handling no-shows. Coordinate with Sales and Service teams to track appointment results. Generate and send letters, postcards, and emails for automated follow-up reminders based on marketing campaigns. Respond to customer inquiries from the website and contact internet leads to schedule appointments. Notify relevant departments when appointments are scheduled and assist with additional duties as assigned. Maintain a positive and professional attitude while consistently meeting or exceeding monthly performance goals. Work Hours This is a full-time role with regular business hours. Specific schedule details will be discussed during the interview process. Equal Opportunity Employer Lexus of Westminster is an Equal Opportunity Employer committed to a drug-free workplace.

Job Requirement:Qualifications High School Diploma or equivalent. Previous experience in customer service, telemarketing, automotive, or business development preferred. Familiar with using scripts, power tracks, and alternative customer communication methods. Excellent verbal and written communication skills with a professional and friendly demeanor. Strong organizational skills and ability to multitask effectively. Self-motivated, able to work independently and collaboratively within a team. Ability to thrive in a fast-paced environment with strong time management and prioritization skills. Proficient in Microsoft Word and basic computer skills including data entry.
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!