German Speaking Customer Service for Telecommunications industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries, specializing in industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our meticulous recruitment process that ensures ideal matches between candidates and employers, facilitating exciting career opportunities overseas. We are seeking a dedicated German Speaking Customer Service Representative to join our team within the rapidly evolving telecommunications industry. This role is perfect for individuals who are passionate about providing exceptional customer support while leveraging their language skills. The successful candidate will be part of a dynamic environment where they will engage with customers, resolve inquiries, and enhance customer satisfaction. Your contributions will directly influence the customer experience and help shape the reputation of our client in the telecommunications sector. If you are looking to kickstart or advance your career in an international setting and thrive in a customer-centric role, we encourage you to apply and be a part of our vision at Patrique Mercier Recruitment, a project owned by The House of Mercier.

Responsibilities :

• Provide exceptional customer support in German to clients in the telecommunications industry.
• Assist customers with inquiries regarding products and services.
• Resolve technical issues and provide troubleshooting assistance to clients.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to enhance the customer experience and service quality.
• Identify opportunities for upselling additional products and services to existing clients.
• Stay updated on industry trends and company policies to provide informed support.