LOS Implementation Support Representative 25hr
Dallas, TX, 75219
Long-term contract
Mortgage experience; Experience with software configuration (LOS), workflow support, and troubleshooting
Job Description
- Providing technical design and support for the custom configurations of our Loan Origination Systems (LOS).
- Assist with building the software layout specified by the users, and ensuring the smooth operation of the system, often requiring a strong understanding of their workflows.
Responsibilities
Addressing workflow with mortgage companies, providing software set up, and resolutions to streamline their processes.Supporting workflows across different departments rolesMonitoring system performance, identifying potential issues, and working with development teams to resolve problems is important.Communicating effectively with users, developers, and other team members, and collaborating on solutions.Skills
mortgage experienceExperience with software configuration (LOS), workflow support, and troubleshootingNot a call center role, but will make a few outbound calls and email follow-upLOS experience required, PATH or Encompass a huge plus