Fraud Detection Sr Specialist - OLB

Fraud Detection Sr. Specialist

As a Fraud Detection Sr. Specialist, you'll play a pivotal role in our Fraud Detection group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions.

Our best Fraud Detection colleagues have an analytical mindset and like to work proactively and independently in a fast-paced environment. You'll review products for the prevention and detection of possible fraud and are responsible for research and analysis of account activity to assess levels of risk. You'll apply knowledge of compliance and verification procedures to effectively perform assigned work and take a holistic review of a customer's account. This role is responsible for tracking and actioning cases within required timeframes, as determined by regulatory guidelines and internal requirements. The best course of action for compromised accounts and recommendations will be applied to restore account integrity and resolve fraudulent activity.

Primary responsibilities include :

• Perform moderately complex analytical review of data and / or documentation which may include customer data and / or review for fraud / risk activities.
• Review accounts for fraudulent activity and take appropriate actions per department procedures.
• Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.
• Interactions with external customers, department colleagues and internal / external business partners.
• Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction.

Qualifications, education, certifications and / or other professional credentials :

High school degree or equivalent, required

Associate degree, preferred

Hours and Work Schedule :