Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents.The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe.
Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.
L2 Deskside Support Engineer • Gardena, CA
Centralized Services Engineer At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized ind...Show more
System Engineer Job Duties: Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).Defines cu...Show more
Netskope Deployment EngineerConexess Group is aiding a client seeking an experienced Netskope Deployment Engineer to lead the deployment, configuration, and optimization of the Zero Trust Network A...Show more
Service Desk & Media Engineer About Us At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specia...Show more
A leading audio streaming company is seeking an experienced backend engineer to join its Mission Control team.This role involves designing and building backend services for millions of creators and...Show more
Skills: Networking (Expert), Automation (Advanced), Cloud Infrastructure (Intermediate), Monitoring (Intermediate), Security Principles (Advanced).Location: Burbank, CA (Looking for someone hybrid ...Show more
We're recruiting Infrastructure, DevOps, and Reliability Engineers for high-growth startups including AirGarage, Dyno Therapeutics, Codex Health, and Banquet Health.These roles focus on scaling clo...Show more
Systems Engineer At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry experti...Show more
JOB BRIEF At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors.We’re looking for an outgoing individual with a passion for tech...Show more
Tooling/Ground Support Engineer at Impulse.Own the design, development, and implementation of tooling and fixturing for metallic and composite structures.Own design, development, and implementation...Show more
Application Engineer will lead the design and development of application software and integration objects for our WMS (Warehouse Management System) to meet the requirements of our internal operatio...Show more
An established industry player is seeking an AWS Solution Architect with extensive experience in designing B2C solutions.In this role, you will lead the development of customer engagement platforms...Show more
An established industry player is seeking an experienced architect to lead the design and development of innovative B2C solutions.This role involves collaborating with teams to create engaging cust...Show more
Analyze the ideas, business models, and user requirements to formulate a design strategy to carry out.Act as a tenant to draw out a workable application design and coding parameters with the essent...Show more
Investigate and understand root causes for issues in business operations.Develop corrective actions to solve the operations issues.Provide consulting services to solve operations engineering proble...Show more
The ideal candidate will have a strong background in AWS services, automation, containerization, and DevOps practices, with the ability to collaborate across teams to deliver high-quality cloud sol...Show more
You meet with your team in a daily meeting.You talk about important tasks and make sure everyone’s on track.You advise our partners and customers on implementing HR for Dynamics, make sure it’s clo...Show more
About the role :This is an exciting entry level role that will allow you to come into Samsara and build a career as a Sales Engineer.As a Sales Engineer (SE) at Samsara youd be part of a diverse gr...Show more
