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L2 Deskside Support Engineer
L2 Deskside Support EngineerTata Consultancy Services • Gardena, CA
L2 Deskside Support Engineer

L2 Deskside Support Engineer

Tata Consultancy Services • Gardena, CA
30+ days ago
Job type
  • Full-time
Job description

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents.The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe.

Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.

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L2 Deskside Support Engineer • Gardena, CA

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