Field Services Operations- Sr. Manager-Director – Inside Plant (ISP).

Field Services Operations Director / Sr. Manager- Inside Plant

Job Summary :

TekCom Resources, Inc is currently recruiting a Field Services Operations Director / Sr. Manager- Inside Plant You must have an ISP / CO / Datacenter / Cable background for this direct-Hire position with one of our customers in the Jacksonville, FL area.

As the Field Services Operation Manager / Director Inside Plant you must comfortable getting into the weeds when needed and comfortable interacting with an existing customer base to define scopes and MOPS top drive the projects in addition to mentoring team members and managing P&L.

Experience in the deploying Inside Plant for Internet Service Provider, Data Centers or the Central office world is required.

We are looking for someone with a telecommunications background in the Inside Plant and / or COEI (Central Office Equipment Installation) arena.

Experience with project management, supervising a workforce, site-specific design, and engineering, working with and writing MOPs (Methods of Procedure), and interfacing with customers are all required skills for this position.

This is an excellent opportunity to develop and grow with an established company. You’ll be working directly for the COO to take over the Day-to-day Operational leadership.

Experience in the Internet Service Provider, Data Center, Central office world is required.

Key Attributes : Energetic , driven and knowledgeable individual that is, highly organized and motivated to drive their existing business to the next level.

Role :

You’ll be working with and leading the Engineering team and customers to drive site design work and develop client specific MOPs.

You’ll be reviewing bids from contractors, acting as a single point of contact for customers customer’s and assisting with managing project schedules, supervising, coordinating and dispatching the nation-wide team of field engineers, and tracking and coordinating project activities to ensure all aspects of the customer’s requirements and performance standards are met.

Responsibilities :

• Leads day to day oversight of production and quality assurance related to installs, customer outages and safety in accordance with standards / guidelines / regulations.
• Develops Job Design and scope of work pertaining to specific jobsites.
• Architecture of jobsite-specific MOPs to guide field engineers in implementing Job Design.
• Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.
• Works with Service delivery for internal and ensures resolution of these items in a timely fashion. (
• Develops, tracks, and maintains production and quality metrics for the ISP engineers.
• Completes status updates and completion reports on installs, service calls and outages.
• Maintains and orders inventory for all installations.
• Provides technical support for Field Operations and other departments.
• Responsible for employee management including; leading, developing, training and mentoring the field services team.
• Manage colocation and data center As-Built / Rack Diagrams / DLRs and incorporate into change process
• Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adheres to high quality standards and meets customer expectations
• Document all Quality Assurance and Inspection activities.
• Develop and update costs and accuracy of Bill of Materials (BoM) used for construction and install estimates
• Update assigned project and all relevant notes, dates, and requirements in project / CRM tool

What will catch our Eye :

• Minimum five years’ experience in the Telecommunications industry, specifically the COEI field.
• Construction / Deployment experience with head-end installation of routers, CMTS ( cable modem termination system) and other broadband equipment for telecommunication
• Experience with Job Design and MOP Architecture
• Experience with collapsing and decommissioning central offices
• Previous P&L responsibility
• Must be able to read blueprints, Fiber AutoCAD and other technical drawings and documents.
• Possess a valid driver's license and safe driving record.
• Willingness to occasionally travel throughout domestic US as work dictates.

Preferred :

• Metric Driven leader who balances performance and quality and can clearly communicate Roles and Responsibilities as well as expectations to the team and Management.
• Self-starter with integrity and confidence who strives to achieve in even the most challenging environments.
• Strong communication and writing skills with the ability to clearly explain issues to contractors and fellow employees.

Key Terms :

Field Services Operations, Director / Sr. Manager, Inside Plant, ISP, Broadband, Construction Management, Central Office, RF wiring, Fiber Jumpers and associated connectors, between active and passive devices Data Center Technician, Data Center Infrastructure, Inside Plant (ISP) cabling headend technician, CATV, Fiber, DC Power, Broadband, Modem routers, router, cable modem termination system (CMTS)" broadband telecommunication, telecom, telecommunications, network cabling, RF wiring, HEC, Mini RF, Cat 5 / 6, Fiber Jumpers, connectors, racks, OTDR, Comcast, Cox, SCTE, #tekcomjobs

Candidates must have current eligibility to work compliantly in the USA, unfortunately no visa sponsorships, transfers, OPT's or C2C can be considered at this time for this opportunity.

Benefits :

Employees (and their families) have a choice of plans to purchase and enroll, including medical / vision, minimum essential coverage and / or dental.

Employees can enroll in our company’s 401k plan after meeting the enrollment criteria.

TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees and project services to businesses.

Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations and maintenance.

Technologies We support :

Wireless : 4G, 5G, LTE, iDAS / oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations)

Wireline : Broadband, Fiber, Outside Plant (OSP), CATV, switching (MSC, CO), transport and provisioning

Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting.

TekCom Resources, Inc. has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets.

Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.

Mission :

As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals.

We are also committed to assisting job seekers in finding the job and career path they have always wanted.

Diversity :

TekCom Resources, Inc. is a WBENC Certified Women’s Business Enterprise.

TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

In keeping with this commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact : We are compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.