Manager of Customer Relations & Marketing

Maplecrest Ford Lincoln is seeking an individual who is driven and upbeat to head Customer relations for our service Department.

We are a very busy Fixed Ops Dealership.

We want someone to come aboard who is ready for a challenge and is able to bring their own technique to our team.

This position is not a desk job.

We are seeking someone who is adaptable and able to wear many hats.

Duties / Responsibilities :

• Greeting all Service Customers Upon arrival  Data Entry  Scheduling Service Appointments and Calling Missed Appointments Sending out Weekly E-blasts and Mining for potential Sales Opportunites Marketing for the service department.
• Going out on the road to prospect for new accounts for our fleet department.

Running reports Drafts, implements, and executes policies and procedures to facilitate an overall quality customer service experience  10 years Experience in Customer Service preferred  Salary :