Desktop Support Engineer Part time

Job Description

Job title : Desktop Support Engineer – Part time

Experience : 7-10 years

Work Arrangement : Remote

Job summary :

We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments.

Key Responsibilities :

• Deploy, configure, and set up laptops for new users, ensuring seamless onboarding.
• Troubleshoot and resolve hardware, software, and network issues for desktops and laptops.
• Install, configure, and maintain operating systems, software applications, and updates.
• Provide 24 / 7 on-call support to address and resolve technical issues promptly.
• Manage IT inventory, including hardware and software assets.
• Collaborate with global teams to support IT infrastructure during night shift hours.
• Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services.
• Configure and support Azure AD for user authentication and device management.
• Monitor and optimize Azure-based desktop environments for performance and security.
• Document technical issues, resolutions, and processes for future reference.
• Ensure compliance with organizational IT policies and security standards.
• Perform system upgrades, patches, and preventive maintenance.
• Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications.
• Escalate complex issues to higher-level support teams when necessary.

Required Skills and Qualifications :

Qualifications :

Additional Information

All your information will be kept confidential according to EEO guidelines.