Store Manager
At Sunglass Hut, we're always in the sun. You'll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you'll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that everyone working in the store serves as a true ambassador for Sunglass Hut. The Store Manager creates an environment where everyone delivers great service through The Sunglass Hut Experience. The Store Manager's leadership, energy and willingness to make quick decisions inspires every store Associate to deliver The Sunglass Hut Experience that translates into sales.
Major duties and responsibilities include utilizing The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives, developing the store's strategic plan to achieve financial results, driving sales by continually identifying opportunities to achieve both personal and store goals, leading by example by coaching, developing, mentoring and inspiring the team to enhance store performance, using the philosophy of people work for people to grow careers, encourage teamwork and retain talent through a development-focused environment, networking, recruiting, hiring to staffing needs, and training using the onboarding tools provided as part of The Sunglass Hut Experience, inspiring team growth through individual development plans, creating an inspirational and motivating work environment that reflects the integrity of the brand, creating an emotional connection within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience, spending an average of 100% of time present on the sales floor, continually coaching and developing the team to ensure consistent and absolute execution of The Sunglass Hut Experience, developing customer relationships through interaction and feedback, acting as an ambassador for the Sunglass Hut brand, building the Sunglass Hut brand by consistently executing the brand standards, staying adept at knowing the product and staying curious on new merchandise and fashion trends, motivating, coaching, and inspiring the team and ensuring they are the best possible brand ambassadors, ensuring impeccable execution of operational policies and procedures, and maintaining brand standards, continually coaching and developing to ensure retail excellence, and communicating information regarding promotions, contests, and incentives to the team.
Basic qualifications include a high school diploma or equivalent, previous leadership experience of 2+ years, demonstrated expertise in every aspect of store operations, being detail-oriented, and the ability to use critical thinking to deliver absolute execution of the operational components of the store. Preferred qualifications include customer service and / or retail experience.
Store Manager • Hanover, MA, US