Pay Station Clerk

Pay Station Clerk

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Pay Station Clerk

Department : Grocery

FLSA : Non-Exempt

General Function : Provides prompt and friendly service to customers and assists them when necessary. Operates cash register, replenishes supplies, and assists with cleaning tables.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations : Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce, Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by making note of and passing along customer suggestions or requests and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans product, reports improper cash levels in cash drawer.
• Redeems promotional coupons, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, counts back change and issues receipts.
• Places merchandise in bags or boxes and gives packages to customers.
• Ensures adequate supply of silverware, condiments, and beverage cups are on hand for customer use.
• Refills and maintains coffee service area supplies including cups, utensils and condiments.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience : No requirements.

Physical Requirements :

Working Conditions : This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job : Pallet jack, box cutter, cash registers, trash compactor, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts : Has daily contact with customers, co-workers, suppliers / vendors, and the general public.