Customer Care Specialist - Remote NJ

Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others?

Do you thrive in fast-paced, team-driven environments?

Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Qualifications:

• You’ll love this job if you’re: 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

Responsibilities:

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We’re Looking For:

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms .
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification?
• Tell us in your application how your unique skills make you a great fit.

What We Offer:

• 💵 Weekly pay plus performance-based bonuses 🩺 Health, life, and retirement benefits 🚀 Merit-based promotions and opportunities for advancement into leadership roles 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career?

Apply today to join a team that values passion, purpose, and people!

• Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities NJ Jersey City 07305 Powered by JazzHR