Customer Care Representative

A company is looking for a Customer Care Representative to provide exceptional support for payment processing needs.

Key Responsibilities

Provide superior customer service through phone and written correspondence

Document customer interactions accurately in the support system

Assist with onboarding, reconciliation, and troubleshooting technical issues

Required Qualifications

Minimum one (1) year of experience in the banking or payments industry

Associate's or bachelor's degree or relevant work experience

Mathematical proficiency for reconciling bank statements and payment data

Ability to work a flexible schedule, including nights and weekends

Experience in handling technical inquiries through phone and email