Information System AnalystObjectwin Technology Inc. • Milpitas, California, United States

Information System Analyst

Objectwin Technology Inc. • Milpitas, California, United States

30+ days ago

Job type

Temporary

Quick Apply

Job description

Job Title : Information System Analyst - I

Location : Milpitas, CA 95035 (Onsite)

Duration : 12 Months Contract on W2

Job Description :

Top Daily Responsibilities

Daily CR Check
Working on SNOW ticketing queue; creating help desk tickets
Diagnosing and resolving technical issues with hardware or software systems
Supporting Conference Rooms (Zoom) and events
Documentation; write and update documentation of all IT / Systems Processes

Additional Responsibilities :

Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers

Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses

Maintaining an inventory of PC hardware equipment and software programs

Providing relocation of PC systems as needed

Assisting with special projects on various issues as needed

May conduct training programs designed to educate an organization s computer users about basic and specialized applications.

Must Have :

Experience in supporting end-users (in person / remote) in a corporate environment.

Experience with Zoom CR

Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts

Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team

Able to work independently as well as with a team

Knowledge of ITIL and ITSM best practices

Nice to Have :

4 year college degree in relevant field

Mac knowledge

Be able to troubleshoot video conference rooms

IT COMPTIA certifications; 2+years

General knowledge of networking such as TCP / IP routing on WANs and LANs, switches, firewalls, VPN s, SAN and wireless

Rakesh. V | Lead Recruiter

Object Win Technology, Inc.

Email : rakesh.v@objectwin.com

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System Analyst • Milpitas, California, United States

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