Lead Patient Access Services

Lead Patient Access Services

At Houston Methodist, the Lead Patient Access Services position is responsible for providing administrative support to the department while executing daily operations and performing duties of other staff such as registration, scheduling, insurance verification, etc. In addition to providing operational support, this position performs all or many of the following : under the direction of leadership, assists in organizing work schedules and assignments, conducts quality assurance audits, trains and mentors staff, provides feedback to manager on developmental needs, participates in the development of staff, leads and regularly performs special projects, collects / analyzes / reports on data, and other responsibilities of a similar nature and level. The Lead Patient Access Services position serves as the liaison between management, staff, physicians / physician offices, insurance providers, and others for routine matters as the primary point of contact for resolving questions and issues. This position requires considerable experience, skill and knowledge of the organization's policies and practices, operating a personal computer, and utilizing software applications for word processing and databases. The Lead Patient Access Services position may work in an on-call rotation, serving as point of contact after hours.

The Lead Patient Access Services position is responsible for the following :

People Essential Functions :

• Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one another to achieve optimal department results.
• Serves as preceptor, mentor, and resource to less experienced staff.
• Role models healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts.

Service Essential Functions :

Coordinates and performs routine duties associated with department functions and services.

Performs the various patient access duties specific to the workgroup.

Identifies / anticipates potential customer problems and resolves visitor and / or patient issues.

Monitors and adjusts activities / assignments to ensure optimum patient throughput and patient experience.

Quality / Safety Essential Functions :

Conducts quality audits on processes, outcomes, and team member performance.

Protects patient and family privacy rights.

Assists with implementation and education of department-based initiatives.

Finance Essential Functions :

Ensures reconciling / auditing of patient data is accurately documented.

Monitors staffing and recommends adjustments.

Monitors supplies / resources and orders, as necessary.

Growth / Innovation Essential Functions :

Identifies innovative solutions for process improvement.

Seeks continuous professional development opportunities.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications : Education :

High School diploma or equivalent education.

Some college preferred.

Work Experience :

Four years of experience in patient access services relevant jobs.

License / Certification :

N / A

Knowledge, Skills, and Abilities :

Demonstrates the skills and competencies necessary to safely perform the assigned job.

Sufficient proficiency in speaking, reading, and writing the English language.

Ability to effectively communicate with patients, physicians, family members and co-workers.

Ability to work independently and with peers in a team situation.

Capable of handling challenging / difficult procedures and situations.

Demonstrates sound judgment and executes above average patient access functional skills.

Possesses basic computer knowledge; operates multiple computer systems.

Exhibits strong interpersonal, teamwork and leadership skills.

Adapts to multiple ongoing priorities with minimal supervision.

Conducts self in a professional manner at all times.

Strong analytical skills.

Demonstrates a learning attitude toward solving problems.

Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities.

Demonstrates professional handling of exposure to confidential / sensitive information.

Ability to work under pressure and balance many competing priorities.

Comprehensive knowledge of patient access protocols and hospital policies and procedures.

Supplemental Requirements :

Work Attire :

Business professional Yes.

Other (department approved) Yes.

On-Call :

On Call

Yes.

Travel :

May require travel within the Houston Metropolitan area Yes.

May require travel outside Houston Metropolitan area No.

Company Profile :

Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.