Customer Service Warranty Coordinator

Direct Hire

Primary DutiesProvide excellent customer service by assisting customers with requests including creating changing or deleting sales orders sales order acknowledgements and phones and make sure that phones are turned On in the morning and Off in the customers with basic trouble-shooting questions related to pumps accessories power units and other the Outside Sales team through communication and coordination as as backup and assist with training of the other members of the inside sales with the Accounting Department regarding past due accounts credit memos and invoice inquiries. Participate in production meetings to communicate special needs or updates between Sales Operations and Purchasing. Assist with providing and maintaining updated pricing information for customer files and quotes (active and inactive) for customers and in setting up new customer accounts including verifying references sending welcome packages and other modify delete mail and email sales and update the RGA (Returned Goods Authorization) database. Working with technician on returned goods customer product returns in accordance with warranty department additional office procedures such as copier maintenance sorting and dispersing mailSecondary DutiesReview open orders (daily and monthly); release items that are available for shipment and monitor customers on credit or shipping hold and releasing items (when cleared) Help to coordinate the purchase of any items that are on closely with the Shipping Department to determine which orders can be fulfilled and the shipping and receiving departments with the processing of incoming and outgoing and maintain daily / monthly reports including invoice totals sales goal updates and monthly credit / warranty with exhibitions such as trade shows. This could possibly involve set up tear down as well working with outside sales team during the length of the trade show and normal activities associated with the with any mass mailings such as Christmas RequiredStrong verbal and written active listening and empathy when assisting to build rapport and maintain positive customer conflict resolution and de-escalation phone and email in Microsoft Office suite (Word Excel Outlook etc.) and CRM (Customer Relationship Management) and attention to detail in data entry and record keeping. Ability to manage multiple accounts or customer inquiries time management and prioritization skills to follow-up and track customer and troubleshooting of customer -solving mindset with the ability to troubleshoot basic product to work both independently and collaboratively within a team environment.A. EDUCATION HS diploma or GEDB. LANGUAGE SKILLSRead and understand complex instructions short correspondence and memos. Write correspondence in detail. Verbally present information in one-on-one group situations (to management and / or other employees.)

Qualifications

• HS or GED

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1