Senior Behavioral Health Coordinator, Hybrid

Position Summary

The Leadership Support Services Senior Coordinator is responsible for working closely with the Leadership Support Services team in coordinating and managing cases on a day-to-day basis. The coordinator will assist with the development and disbursement of case-related materials for consultants, as well as scheduling and coordinating Leadership Support Services client appointments and tracking utilization. The coordinator will triage incoming requests and initiate cases in the designated case management system, complete appropriate follow up, process all incoming documentation as related to security and HIPAA requirements.

Shift

M-F 10 : 30am-7pm EST

Senior Coordinator Leadership Support Services Essential Functions

• Serve as primary contact for consultant on cases assigned to coordinator, often primary contact for high level executives (clients) in triaging / rescheduling / cancellations of Leadership Support Services appointments
• Serve as primary contact for evaluations, DEM, roundtables, PPMR consultants
• Serve as primary contact for the client referrer, keeping them updated on the status of cases, identifying potential issues with referrals and actively work to resolve issues
• Triage cases to appropriate consultant in a timely manner, consulting with Clinical Director as necessary
• Maintain case documentation, including scheduling, in eCase Manager (eCM) and client databases as applicable
• Monitor service / team email inboxes
• Process incoming miscellaneous invoices from consultants and collaborating with accounting team to ensure those invoices are billed and paid accurately
• Monitor and respond to telehealth platform requests for appointments
• Manage scheduling calendar, including sending appointment invitations to consultants and client, and manage reschedule requests
• Process and reconcile month end billing for leadership support service, following up with consultants as needed to obtain missing invoices
• Assist in the development and enhancement of new services lines within leadership support services
• Update and maintain Consultant Portfolio, including creating R3 consultant bios for new consultants
• Identify and participate in operational process improvement for leadership support services
• Lead the development and update of operations process documentation
• Provide regular updates to Clinical Director
• Assist in development of staff training materials
• Train new coordinators on operational processes and leadership support services
• Receive and transfer rollover calls in the leadership support services phone queue from clients who are interested in engaging in services or have questions.

Other Essential Functions

Requirements

Required Skills / Abilities :

Education & Licensing

Experience

Physical Work Requirements

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

The starting pay range for this position is $21.00 to $23.00 per hour. The position's pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer.

All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com .

Salary Description

21-23 / hour