STARBUCKS / DEPT LEADER

Job Title

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Coffee kiosk. Support the Deli Manager in the day-to-day functions of the kiosk operations. Embrace the Customer 1

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strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others

Responsibilities

Promote trust and respect among associates

Communicate company, department, and job specific information to associates

Collaborate with associates and promote teamwork to help achieve company / store goals

Assist in establishing performance goals for department and empower associates to meet or exceed targets

Develop adequate scheduling to manage customer volume throughout hours of operation

Assist in Training and developing associates on performance of their job and participate in the performance appraisal process

Adhere to all local, state and federal laws, and company guidelines

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Offer product samples to help customers discover new items or products they inquire about

Offers customers demonstrations and samples using brewing equipment

Provides quality beverages consistently for all customers

Create and prepare drinks for customers ensuring they meet Company standards

Display a positive attitude

Assist in developing and implementing a department business plan to achieve desired results

Assist in creating and executing sales promotions in partnership with store management

Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the kiosk

Assist in implementing the period promotional plan for the department

Stay current with present, future, seasonal and special ads

Monitor and control expenses for the department

Maintain an awareness of inventory / stocking conditions note any discrepancies in inventory

Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs

Assist in planning, organizing and supervising the inventory process

Adhere to all food safety regulations and guidelines

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Notify management of customer or employee accidents

Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and / or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

High school education or equivalent

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Current food handlers permit once employed

Desired

Management experience preferred

Second language (speaking, reading and / or writing)

Job Info

Job Identification 160069

Job Category Store Operations

Locations 4775 Whitman Ln SE, Lacey, WA, 98513, US (On-site)

Job Schedule Full time

Minimum Salary 16.91

Maximum Salary 26.20

Line of Business Grocery Retail

Banner Name Quality Food Centers

Education Level No formal education

Hourly or Salaried Hourly