Technical Delivery Manager

JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

A Technical Delivery Manager is responsible for overseeing the delivery of technical projects or services within an organization.

This role involves coordinating and managing the activities of technical teams to ensure that projects are completed on time, within budget, and according to specifications.

This role ensures that transition projects adhere to all required governance processes, utilize the correct tools and that client and internal stakeholders’ requirements are met.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

Project Planning : Collaborating with stakeholders to define project scope, objectives, and deliverables. Developing project plans, timelines, and resource allocation strategies.

Team Management : Leading and guiding technical teams, including developers, engineers, and other specialists. Assigning tasks, setting priorities, and ensuring that team members have the resources and support needed to meet project goals.

Risk Management : Identifying potential risks and issues that may impact project delivery. Developing risk mitigation strategies and contingency plans to address challenges as they arise.

Quality Assurance : Monitoring project progress and ensuring that deliverables meet quality standards and specifications.

Conducting reviews, testing, and validation to identify and resolve defects or deficiencies.

Client Communication : Serving as the primary point of contact for clients or stakeholders regarding project status, progress updates, and issue resolution.

Managing expectations and fostering positive relationships with clients throughout the project lifecycle.

Budget Management : Tracking project expenses, resource utilization, and budgetary constraints. Managing financial resources effectively to ensure that projects are completed within approved budgets.

Continuous Improvement : Evaluating project performance and identifying opportunities for process improvement, efficiency gains, and innovation.

Implementing best practices and lessons learned to enhance future project delivery.

Plays a critical role in driving successful project outcomes by effectively managing resources, mitigating risks, and maintaining alignment with business objectives and client expectations.

KNOWLEDGE, SKILLS & ABILITIES

Excellent knowledge of project management methodologies, tools and standards (both Waterfall and Agile)

Ability to balance delivery with agreed and contracted expectations

Effective and professional leadership and people management skills

Ability to professionally handle complaints, problems and issues, managing resolutions and corrective actions

Ability to develop and enhance client and stakeholder relationships

In-depth understanding of IT industry and expertise on transition management approaches and methodologies

Good collaboration skills and with the ability to interact professionally

Ability to coach and nurture a team

GlobalDataCentersCareers

EDUCATION & EXPERIENCE

Bachelor’s degree or equivalent in Computer Science or Information Technology

3-5 Years previous management experience

ITIL certified

PMBOK and / or Prince II Certification(s)

Advanced years of experience within Service Transitioning / Project management

Advanced demonstrable experience in applying, managing and executing transition management approaches and applicable methodologies

Advanced relevant specific experience in services transitioning within a large enterprise environment

Demonstrated experience in compiling and managing a budget

Advanced experience in managing stakeholder relationships, including clients and vendors

Advanced experience in leading and managing a team and allocating resources

PHYSICAL REQUIREMENTS

Primarily walking, sitting, standing, and bending.

Able to hear and speak on a telephone.

Close visual work on a computer terminal.

Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, other technical instruments, and for performing cable terminations and testing.

WORK CONDITIONS & OTHER REQUIREMENTS

This position is expected to be remote for the near future with an occasional need to be on-site in a shared work environment

Extensive daily usage of workstation or computer.

Must be available for 24x7 support of customers and NTT GDC Americas, Inc.

Some travel as required. Travel requirements may vary based on the frequency and intensity of remote site operations.

Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $128,800 - $191,000

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

Design Thinking, People Management, Project Management, Risk Management, Service Delivery, Stakeholder Management

Workplace type : Remote Working

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means :

Being part of a global pioneer where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new firsts’.

Making a difference by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self in a progressive Connected Working’ environment that promotes flexibility, connection and wellbeing.

Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.