Director of Family Supportive Services - Alameda

Director Of Family Supportive Services Alameda

The Director of Family Supportive Services Alameda oversees all resident supportive services for the Supportive Housing Program at Warren Village's Alameda Campus. They manage day-to-day operations, program development, evaluation and program improvements, staff supervision, and conduct direct service work with residents. The Director manages a two-generation approach to family stability and economic mobility. Programs include case management; resource navigation; economic mobility coaching; educational and workforce development; housing; youth programs; mental health counseling; and community-building initiatives. As a member of the Executive Team, the Director ensures alignment and collaboration across sites and departments.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

Essential Functions and Responsibilities :

• Leadership : Align programs and goals with Warren Village's strategic vision and two-generation approach. Supervise and manage staff, including hiring, training, and performance management. Develop and manage the annual program budget. Oversee daily operations, support services programs, and manage partnerships with service providers. Coordinate and collaborate with onsite property management. Collaborate with onsite Early Learning Center to ensure a coordinated two-generation approach. Develop and monitor progress on key performance indicators and program outcomes. Serve as the primary lead on resident crisis and / or complaint situations for residents and ensure effective communication with staff and residents. Support fundraising efforts through data, reports, and site visits. Foster a strengths-based culture with high expectations for residents and staff.
• Program Development, Oversight, and Evaluation : Develop and implement best practice family and community support services, including case management / coaching, resource navigation, youth programming, mental health counseling, workforce development, housing and finance navigation, community-building events, and initiatives, among others. Ensure that all governmental and regulatory reporting requirements are accurate, timely, and maintained in accordance with government / agency regulations. Ensure consistent data collection, accurate reporting, and data-driven decision making. Support equity & inclusion work, centering resident voice and ensuring representation.
• Direct Services : Develop relationships with residents, provide resource navigation and coaching meetings as needed, and facilitate conversations regarding programming desired. Complete required reporting, including assessments, case notes and progress reports. Other duties as assigned.

Competencies :

Minimum Qualifications :

Preferred education, eligibility requirements, and / or experience :

Work Environment : The working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands : While performing the responsibilities of the position, must constantly be able to remain in a stationary position 50% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Frequently communicates information and ideas so others will understand; must be able to exchange accurate information in these situations. Must have the ability to observe details at close range.

Travel Required : No

Salary & Benefits : Hiring range : $84,522 $105,202 DOE (Full salary range up to $105,202 for long-tenured staff currently in position or other exceptional circumstances). Attractive benefits package, including generous paid time off (sick / vacation days) and twelve holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits.