Customer Account Manager

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ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity

Responsible for providing excellent customer service and sales support to assigned customer accounts, geographic territories, and assigned sales personnel.

Key Duties and Responsibilities :

1. Daily communication with customers and associated sales personnel on order management topics

2. Management of customer orders from receipt of customer order to receipt of product at the

customer. Activities include contract review, order entry, order edit, order maintenance, order

status communication, order expedite requests, and complaint processing

3. Provide direct line and ACD line support for all incoming service-related phone calls

4. Demonstrate an understanding of ORBIS products and product application

5. Support the execution and continuous improvement of the quality policy

6. Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer

7. Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams

8. Support sales personnel with quoting, purchase order changes, and customer inquiries as needed

9. Support team as back-up coverage

10. Other duties as assigned

Performance Measures and Outcomes

1. ORBIS and functional Strategic Objectives

Education / Certification

Level Required

High School Diploma

Level Desired

Bachelor's Degree

Description

Relevant work experience may be considered in lieu of education requirement.

Work Experience

Required

3-5 years Customer Support experience

Desired

5-10 years of similar customer support experience within an ISO Certified manufacturing environment. Prior ERP System experience

Additional Knowledge, Skills, and Abilities

1. Strong communication (verbal and written) skills and collaboration in a team environment

2. Ability to multi-task in a high paced environment, while maintaining attention to detail

3. Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty

4. Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department

5. Familiarity with organization's policies, standards, and procedures guiding customer interactions, while using strong problem-solving skills

6. Knowledge of practices, tools, and techniques for communicating with a customer

7. Knowledge of and ability to apply the processes, activities, and tools needed to ensure strong customer satisfaction

8. Ability to lead by example

#ORBIS

Two companies, one vision.

Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.

Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.

Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.

Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.

Come build an exciting, rewarding career with us, where you'll have opportunities to grow.

The possibilities are endless. The power is yours!

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.