Service Operations Manager

Service Operations Manager

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safe, convenient and reliable.

Are you ready to make your next career move to join our team and manage your own local service operations as our Service Operations Manager for KONE New York City territory?

In your professional experience, has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your teams overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies?

Are you responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets? Do you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors? Are you responsible for the selection of personnel, training and continuous qualification of the employees? Do you deal with complaints as well as supervision of customer satisfaction? Do you create business plans including budget planning and budget control for the individual Service?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Service Operations Manager, you will successfully drive the service business operations for your territory which consists of a multi-million dollar book of business plus a reporting structure of several supervisors and numerous field employees while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates degree in a related field or additional years of experience.

We value your authentic self. Diversity, equity and inclusion is embedded in our strategy and values. Collaborative, creative and supportive work environment. Passionate about safety, quality and innovation. We care about the communities where we live and work.

Some of our many benefits include :

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Pension plan
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The hiring range for this role is $167,000.00 - 229,600.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.