SERVICENOW TECHNICAL ARCHITECT
Tata Consultancy ServicesChicago, IL, United States2 days ago
Job type
- Full-time
Job descriptionHandles customer meetings and provide weekly / monthly reports for customer as well as TCS management. Strong abilities to manage conflicts that may arise with customers and / or TCS internal stakeholders Excellent communication in orchestrating customer requirements / needs, solutions, customer responsibilities, risks, challenges and impacts Understand the customer environment for the Business processes and IT processes Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated / Hygiene) Brainstorm with the customer and bring out the requirements beneficial to them considering the following : The current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable for the business and IT based on the baseline requirements Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications Consider the Security and Audit compliance as aligned with the agreed standards / customer policy Provide guidance and thought leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture Share Best Practices and guidance to the customers and TCS internal teams as a mentor and Provide guidance to the implementation methodology and testing methodology Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation Medical insurance 401(k)
ServiceNow Technical Architect (ITSM Modules, ITOM, HRSD, ITAM, SPM, Other Modules)
Tata Consultancy Services provided pay range : The actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
$100,000.00 / yr - $135,000.00 / yr
Responsibilities
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
- Develop architectural blueprints, standards, and best practices
- Align ServiceNow architecture with enterprise IT strategy and digital transformation goals.
- Experienced in leading Implementation projects in ITXM area and non ITXM areas
- Experience in ServiceNow custom application design and development
- Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities
- Project Management expertise and merging multiple instances.
- Experience on ITSM migration / consolidations
- Provide guidance and mentorship to developers and implementation teams.
- Ensure adherence to architectural standards and coding best practices.
- Lead technical design sessions and code reviews
- Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
- Mentor and share technical knowledge / guidance to team.
- Design technical solutions based on customer requirements and convert to functional requirements.
- Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
Behavioral Competencies
Qualifications
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Servicenow Architect • Chicago, IL, United States
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