Airline Passenger Assistant

Overview

Pay : $10.10 an hour plus TIP!

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Shift : Full-Time Holidays and weekends are a requirement

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits Front Line Team Members (Programa de Beneficios de ABM) .

Position Summary Details

The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort.

Passenger services positions are very customer service oriented and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25 $100 per week (example only).

Essential Functions

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Responsibilities

Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are

• In-terminal plane transfers, originating passengers, or destination-arriving passengers
• Assist passengers at baggage claim as necessary
• Coordinate with dispatcher for assignments (dependent on airport)
• Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

Qualifications :

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications :

• Customer Service Experience
• 1 yr. of similar work experience
7 days ago