Talent.com
LEVEL 1 TECHNICAL SUPPORT SPECIALIST

LEVEL 1 TECHNICAL SUPPORT SPECIALIST

Aureon ConsultingWest Des Moines, IA, US
12 hours ago
Job type
  • Full-time
Job description

Direct message the job poster from Aureon Consulting

Sr. Technical Recruiter at Aureon Consulting

Aureon Consulting has in immediate need for a Technical Support Specialist with 1-3 years of experience. Role involves in office support 5 days a week, Monday through Friday 8 to 5. Responding to and diagnosing problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps.

Responsibilities

  • Provide phone / email support to employees with strong troubleshooting abilities around personal computing platforms, hardware, software, mobile devices, virtual environments (Citrix).
  • Ability to show strong customer service skills, avoiding technical jargon to describe / troubleshoot issues, providing follow up on incidents.
  • Knowledge of common helpdesk practices, documenting incidents fully as not to cause additional work by support staff.
  • Ability to manage their work, escalating when needed to appropriate teams or leadership.
  • Build strong internal and external partnerships.
  • Research issues escalated from tier I within established timeframes.
  • Set up new clients and users on basic systems.
  • Ensure actions follow industry rules and regulations and security guidelines.
  • Communicates information to clients regarding escalated issues.
  • Review outstanding inquiries or requests to ensure quality standards are met.
  • Respond to incoming calls and process support tickets and emails.

Required Skills

  • Minimum of an Associate's degree in a technology related field with 1-3 years of experience.
  • Proficient in MS Office and MS Excel.
  • Strong analysis and problem-solving skills.
  • Self-motivated, resourceful, and innovative.
  • Ability to learn quickly and manage priorities in a fast-paced development environment.
  • Go-getter attitude.
  • Ability to work as part of a large, culturally diverse group, as well as independently.

    • Seniority level

  • Associate

    • Employment type

  • Contract

    • Job function

  • Information Technology

    • J-18808-Ljbffr

    Create a job alert for this search

    Technical Support Specialist • West Des Moines, IA, US