Call Center Agent (Dominican Republic)

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Duties and responsibilities include managing a whole lot of incoming and outgoing calls in the operations, identifying the needs of clients and finding solutions to them, and answering inbound calls, converting them to leads, and later to towing jobs. Working conditions include being remote, shift-based in a call center that works 24 / 7, and operating in the Pacific Time Zone.

Requirements :

1. Computer Specifications :

Minimum Intel Specs :

Processor : Core i7 8th generation (and above) Core i5 10th generation (and above) RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory

Minimum AMD Specs :

Processor : AMD Ryzen 5,7,9 (Minimum series 3600) RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory

Macintosh Specs :

Processor : Core i7 / i5 / M1 / M2 RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory

2. Main Internet Speed Requirement :

Jitter : below 10ms Latency : below 160ms Upload : more than 25mbps Download more than 40 mbps

Using internet speedtest : VoIP Speed Test | 8x8 Aircall's VoIP Speed Test | Aircall VoIP Speed Test : Check Your Network Reliability (getvoip.com)

3. Power Backup :

A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet) : Jitter : below 10ms Latency : below 160ms Upload : minimum of 25mbps Download : minimum of 25mbps Power and Internet Backup is a MUST.