Front Desk Supervisor @ Waterstone Resort (Curio Collection by Hilton)

Job Description

Waterstone Resort & Marina, a Curio Collection by Hilton hotel, managed by Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture.

Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development.

We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to :

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Free Employee Meal Daily
• Free On-Site Employee Parking
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company : Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.

We are a diverse team of innovative hoteliers and restauranteurs operating in more than 200 locations across 38 states and 3 countries.

Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.

Assist Emergency Response Team as necessary. Know the location and use of fire extinguishers.

• Monitor daily status of rooms, rates, discount rates and packages
• Maintain current list of available rooms for walk
• Coordinate blocking of rooms
• Check printed registration cards against information on arrival report and rectifies any discrepancies
• Ensure prompt and courteous service to guests
• Pre-register guests according to standards
• Complete and monitor employee schedule
• Monitors VIP arrivals
• Notify the Maintenance Department of any maintenance issues
• Keep track of rooms to ensure accurate status and readiness for check-in
• Hire, coach, and discipline direct reports
• Interact positively and professionally with guests to resolve issues
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Act as Manager on Duty as required
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• In-depth knowledge of Hilton Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multi-task
• Team player
• Work nights, weekends, and holidays as necessary.
• Ability to exceed expectations of guests
27 days ago