Manager, Case Management, RN

Job Description

This role reports to the Senior Manager of Case Management and oversees the daily operations of crew case management. The Manager leads a team of associates and specialists to ensure high efficiency and effectiveness in the providing care coordination, communication with crew regarding the care they receive at home or at centers of excellence.

Key responsibilities include reviewing care plans, coordinating with internal stakeholders and assistance companies and facilitating expedited return-to-work planning. The Manager also escalates high-risk cases, conducts care coordination and utilization reviews.

Operationally, the role supports shipboard medical teams, participates in the 24 / 7 duty rotation, and manages ship referrals and disembarkations. The Manager monitors performance metrics, drives continuous improvement, and leads the implementation of the crew health programs, and policy development.

This position requires strong knowledge of cruise ship medicine, maritime regulations, and crew health standards, and involves collaboration across brands, medical teams, and external providers.

Carnival Corporation is comprised of eight brands with approximately 95 ships carrying over 14 million guests annually and employing over 160,000 crew members.

Essential Functions :

• Case Management Oversight

Manage and review cases, including those at domicile or regional centers of excellence.

Review crew cases of high risk and escalate to the attention of risk management and the case management (MD), clinical governance, legal, and HR teams.

Provide logistical and clinical support to shipboard medical teams.

Coach and performance manage the team of associates and specialists related to Key Performance Indicators and quality goals.

Assist with identifying illness trends and in the development of preventative and communication of crew health programs.

Qualifications :

Knowledge, Skills, and Abilities :

Physical Demands : Must be able to remain in a stationary position at a desk and / or computer for extended periods of time.

Travel : Less than 25% with shipboard travel likely

Work Conditions : Work primarily in a climate-controlled environment with minimal safety / health hazard potential.

This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami / Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including :

Cost-effective medical, dental and vision plans

401(k) plan that includes a company match

Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

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About Us

About Us

Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties / functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity / affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and / or international law.