Client Engagement Specialist

Vega Innovations is looking for a Client Engagement Specialist in San Bernardino! As a key player in our marketing firm, the Client Engagement Specialist builds genuine connections while sharing the benefits of Frontier's fiber and wireless, setting the stage for your growth in our industry.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

As a Client Engagement Specialist, you become the cornerstone of the client experience with Frontier Communications. The Client Engagement Specialist will meticulously manage onboarding workflows and post-enrollment support, ensuring each interaction consistently reinforces the unparalleled value and reliability of Frontier's fiber-optic and wireless networks.

Why the Client Engagement Specialist Role Matters

You directly shape how clients perceive Frontier's value. You don't just answer questions; you build trust with every managed detail and provided solution. The seamless experience the Client Engagement Specialist creates turns customers into our most powerful advocates.

Day-to-Day Duties of the Client Engagement Specialist

Activate outreach campaigns across designated territories to promote Frontier’s fiber, wireless, and bundled services using structured engagement workflows.

Support service selection by evaluating connectivity goals, usage habits, and budget alignment to position optimal Frontier solutions.

Maintain CRM precision by updating account status, tracking pipeline movement, and logging service milestones to ensure campaign visibility.

Resolve onboarding delays and service gaps through internal coordination and escalation protocols to maintain activation momentum.

Analyze territory performance and share insights to enhance outreach strategy, boost activation velocity, and strengthen retention efforts.

Reinforce post-enrollment engagement by addressing service concerns, highlighting product value, and sustaining client communication across all touchpoints.