Workplace Concierge

Workplace Concierge

As a Workplace Concierge, you will serve as a key point of contact, managing telephone communications and delivering exceptional customer service. This role includes operating the company switchboard, routing calls efficiently, addressing inquiries, and providing administrative and conference services support. Reporting directly to the Client Relations Manager, you will help ensure a smooth, professional, and responsive workplace environment.

Location : Manhattan, NY

Compensation : $25.50 – $26.27 per hour

Schedule : 6 : 30 AM – 7 : 00 PM | Varying 8-hour shifts, Monday through Friday

Key Responsibilities

Switchboard Operations

• Manage incoming and outgoing calls with professionalism and accuracy
• Maintain an up-to-date understanding of staff directories and extensions
• Monitor multiple phone lines to ensure efficient flow of communication

Call Routing & Messaging

Customer Service

Call Logging

Emergency Response

Administrative Support

Conference Services

Training & Development

Mailroom & Print Services

Position Requirements

Core Competencies

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only : Compensation listed applies to individuals who fully meet the qualifications of the role based on experience and education. If an internal candidate does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.