OPERATIONS & MGMT CONSULTANT I - SES - 60059404

Operations And Management Consultant I

This is a highly responsible position assigned to report directly to the Economic Self-Sufficiency Program Administrator and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs.

Provides leadership and supervision to include compliance with program requirements / business model, and effective performance feedback.

Minimum Qualifications

• A minimum of 3 years of experience determining eligibility in the Economic Self-Sufficiency Program
• Two years of supervisory experience in the ESS Program
• A Bachelor's degree from a college or university preferred.

Duties And Responsibilities

Develop and Coordinate - Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines. These areas may include, but are not limited to, client surveys, quantitative statistics, community outreach, and provider liaison activities.

Supervision - Supervises all direct reports (Economic Self-Sufficiency Specialist Supervisors) who are responsible for the delivery of services to departmental clients. Evaluates subordinates and the Administrative Unit on performance and quality of service delivery to departmental clients. Provides positive reinforcement along with corrective actions as necessary.

Analysis and Monitoring - Recommends and initiates quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery.

Issue Resolution - Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues. May involve preparing reports, letters or liaison activities with the ESS Program Office, Client Relations Coordinator, legislators, etc. Collaborates with others to determine appropriate action. Reports the action taken to the appropriate office.

Communication - Establishes and maintains effective working relationships with upper-level managers, program office, direct reports, peers, and community service partners and organizations in the service area. Ensures effective communication with the deaf and hard of hearing community (Department's customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact. Provides support and participates in committees, work groups, and community activities as directed by the Program Administrator. Performs other duties as directed.

Knowledge, skills and abilities, including utilization of equipment, required for the position : Knowledge of the methods of data collection and analysis; basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; organize data into logical format for presentation in reports, documents and other written materials; conduct fact-finding research; utilize problem-solving techniques; understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective working relationships with others.

Other Qualifications : In addition to those stated above, the applicant must be able to demonstrate a proficiency in Microsoft Office Word, Excel and PowerPoint and all ACCESS Florida systems including MyFLFamilies Analytics, FL Benefits Management Portal, FMMIS, Florida Shots, FLORIDA System, Quality Management System, CCIS, SAVE (USCIS), etc.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location : Miami, FL, US, 33128 Nearest Major Market : Miami