Systems Engineer

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities.

We’re making homeownership simpler, faster, and most importantly more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances.

Quontic’s mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first.

We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated.

You are an important part of our team!

Your Primary Responsibilities Include :

The Systems Engineer is responsible for supporting the organization's technology infrastructure, contributing to the successful implementation of IT projects, and providing technical assistance to various stakeholders.

Job Responsibilities :

• Assist in managing and maintaining the organization's technology infrastructure, including servers, storage systems, security systems, monitoring, and reporting.
• Participate in the implementation of new IT projects and initiatives, such as hardware and software upgrades, system migrations, and cloud solutions.
• Collaborate with senior engineers, peers, and cross-functional teams to resolve technical issues efficiently.
• Support the implementation of hardening standards and vulnerability remediations as directed by information security stakeholders.
• Provide technical support to end-users, addressing hardware and software issues.
• Resolve tier 2 help desk tickets, diagnose complex problems, and offer effective solutions.
• Contribute to the configuration, deployment, and maintenance of systems and applications.
• Contribute to the development of business continuity plans and assist in providing disaster recovery contingencies during server-related issues.
• Help to maintain compliance with IT security and regulatory standards, and maintain accurate documentation related systems, configurations, processes, and troubleshooting procedures.
• Participate in the evaluation and selection of new technologies and vendors, and support negotiation of contracts and agreements with vendors and service providers.
• Adhere to IT policies, procedures, and best practices to ensure optimal performance, security, and compliance.
• up to date with emerging technologies and trends in IT systems management.
• special projects, and additional duties and responsibilities as required.

Education and Experience Requirements :

Bachelor's degree (or equivalent) in computer science, information technology, or similar; OR associate degree and two (2) years of experience in functional area;

OR high school diploma (or equivalent) plus four (4) years of experience in functional area.

Additional one (1) years of progressive experience in functional area.

Additional Job Requirements :

• Demonstrated skills and experience with IT functions.
• Basic understanding of systems administration and willingness to learn and grow in this area.
• Proficiency in IT systems technologies, particularly O365, Windows server, Powershell, patch management, and troubleshooting hardware, software, and network issues.
• Well-versed in virtualization technologies and cloud platforms (Azure, Intune) and Active Directory.
• Familiarity with scripting languages for automation and backup technologies (Zerto, Veeam).
• Certifications in relevant technologies (e.g., Microsoft, CompTIA).
• Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization.
• Analytical and problem-solving skills.
• Interpersonal and communication skills with the ability to speak confidently.
• An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats.
• Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner.
• Self-directed, yet effective working as part of a collaborative team.
• Responsive and customer-focused with a demonstrated use of professional judgment.

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

Quontic provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Quontic will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].