Recreation Manager

Flight Operations Manager is a role for a motivated, high energy self-starter who enjoys working in a fun, recreation focused environment. This individual needs to be able to lead a team and manage multiple direct reports and a large part time staff. A strong desire to provide an excellent customer experience is critical and excellent program design and execution is a core expectation of the position. Evenings and weekends are required.

Function

The primary function of the Flight Operations Manager to ensure outstanding safety, programming and service to all Park jumpers, guests and other customers by proper and equal enforcement of all Park policies, procedures and rules. The Flight Ops Manager ensures courteous treatment of all jumpers, guests and other customers by Fly Trampoline Park staff. Acting as the Park representative, the Flight Ops Manager will anticipate or respond to problem situations and attempt to find equitable solutions. Also, the Flight Ops Manager has an active role in customer acquisition and retention, promoting Park programs to current guests and throughout the community :

• By actively participating in and ensuring the success of all current revenue generating programs
• By continually thinking of future opportunities to increase profitability
• By ensuring actively engaged management presence for jumpers, guests and staff by working a variety of hours including evenings and weekends

The secondary function is to oversee and control the daily general activities, adherence to policies and procedures and effectiveness of those reporting directly to this position.

Reporting Relationships

Ground Crew staff

Maintenance staff from The Alaska Club

Position Summary

The Flight Operations Manager directs and oversees all operational functions of the facility, including :

Qualifications

Responsibilities

Working Conditions

The working conditions will be those typical of a recreational facility. You will be required to move about the Park, both indoors and out and may be asked to work up to 10 hours standing and moving around the Park. Part of the time will be in an office and mechanical room environment. You must have sufficient balance and agility to move on, under, in and around trampolines, platforms, foam pits and other unstable surfaces. You must be able to lift up to 50 pounds safely and without assistance. You must be able to move around the grounds and work outside in all seasons and weather. You must have a driving record acceptable to the Fly Trampoline Park's insurance and maintain the required insurance coverage amounts.

Measures of Performance

The Flight Operations Manager is evaluated by the Vice President. The Flight Operations Manager will be evaluated as performing at a satisfactory level when :

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