Unified Communications Manager

Remote

$5,000 New Hire Sign On Bonus

Overview

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com / benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Responsibilities

Job Summary

This position manages the installation, configuration, maintenance, and support of infrastructure hardware / software technologies. This will include managing all aspects of design, configuration, implementation and support of IT Infrastructure to ensure the safe, secure, reliable, and efficient support of corporate IT systems and existing technologies and services.

Essential Functions

• Assigns and oversees the work of IT engineering personnel to ensure timely and accurate service and technical support to customers. Ensures timely response to customer emergencies and outages during working hours and on an on-call basis to provide optimal service levels. Assists in developing project plans and designing and implementing new or modified infrastructure to ensure effective business solutions. Conducts systems analysis according to the standards and methodology consistent with technical requirements and ensures proper analysis and documentation of infrastructure capabilities. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and other accreditation regulations. Triages complaints and routes to appropriate person / department. Demonstrates critical thinking skills related to investigating and resolving customer concerns. Prioritizes and responds promptly to needs of the customer. Recognizes opportunities for service recovery and acts to resolve issues.
• Provides management and leadership oversight of associates assigned to IT Governance projects to ensure achievement of established project milestones. Mentors and / or leads staff in the mastery of project management principles and tools. Ensures adherence to established PMO project methodologies.
• Using best practices, such as targeted selection, interviews applicants for vacant positions and selects the best candidates. Develops staff through effective coaching and counseling. In conjunction with Employee Relations, applies appropriate and consistent corrective action. On a daily basis, provides direct reports with performance and behavior related feedback, both negative and positive. Completes performance evaluations on an at least annual basis. Fosters communication through regular staff meetings. Ensures compliance with policies and procedures, and federal, state, and local regulations. Constantly monitors the work environment for opportunities for improvement, and implements improvement initiatives. Prepares and manages operating, capital and project budgets.
• Consistently lives out the commitment to the tenets of service excellence : Customer Centered; Service Focused; Quality Driven; Resource Wise and Growth Oriented as illustrated in daily interactions with staff, faculty, physicians, patients and their families and others outside of. Performs other duties as assigned.

Education

Experience

Licenses and Certifications