Customer Success Technician

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Nothing works without it.

Be kind and collaborative. Promote equity and be welcoming to everyone.

We must set the standard. Advance technology and sustainability and implement visionary practices in all we do.

We strive to be more than a place to work – where people have a sense of belonging, work-life balance, and a true career path.

We are here to help our customers realize success, own homes they love, and create more opportunities for them down the road.

What will you do in this role? In our Oakwood Homes Utah Communities.

You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.

CORE VALUES

Earn Trust. Nothing works without it.

Do Good. Be kind and collaborative. Promote equity and be welcoming to everyone.

Drive Change. We must set the standard. Advance technology and sustainability and implement visionary practices in all we do.

Be A Home. We strive to be more than a place to work – where people have a sense of belonging, work-life balance, and a true career path.

Open Doors. We are here to help our customers realize success, own homes they love, and create more opportunities for them down the road.

What will you do in this role? In our Oakwood Homes Utah Communities.

You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.

You Will

• Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
• Conduct Demonstration and Verification walkthroughs with Customers before closing
• Deliver all homes with Zero Defects at the time of closing
• Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
• Conduct daily inspections of every home to ensure the work is completed to Oakwood's specifications and the job site is ready for the following Trade Partner
• Coordinate with the Community Teams and Support Center to maintain accurate records
• Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
• Call and walk required inspections
• Create and manage multiple punch lists
• Maintain a clean job site for Trade Partners, Customers, and municipalities
• Cross-train with other Associates to learn new skills needed for advancement
• Take responsibility for the job site when other managers are absent
• Perform related projects as assigned
• Maintain compliance with all company policies and procedures

You Have

You Might Also Have

Benefits & Perks

All Benefits Are Subject To Qualification And Hire Dates.

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older

Exemption Justification : Exempt.

Business Unit -

Oakwood Homes

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

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