Service Administrator

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Location : Piedmont, SC

Summary / Objective

The Service Administrator is responsible for maintaining accurate and on time reports and records relative to the service departments operation and supporting the Service Manager and service department employees while exceeding customer expectations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain the repair order process as directed by the Service Manager and / or Shop Foreman from opening to completion
• Prepare work orders for central warranty processor, including computation of charges, submission, and followup
• Maintain service department files and records including service employees timecards
• Answer internal and external phone calls promptly and professionally
• Communicate repair status with customers daily
• Update customer profiles using equipment, hours, or other information from the customer work orders
• Maintain positive and professional working relationships with coworkers, management, and vendors with a constant commitment to teamwork and exemplary customer service
• Perform all other duties as assigned by management in a professional and efficient manner
• Follow all safety rules and regulations and adhere to all policies and procedures as specified in company manuals and the employee handbook
• Participate in all company driven communication efforts including department meetings, electronic communications (email and text) and other related efforts
• Proactively seek and participate in available company sponsored training to develop skills and knowledge
• Maintain prompt and regular attendance according to department and company policies

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee regularly works in an office setting in or around service / parts departments and will be exposed to outside weather conditions, noise, vibration, fumes, odors, dust, electrical shock, toxic or caustic chemicals, heights and close proximity to moving mechanical parts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to sit and use hands for fine manipulation. The employee is frequently required to stand and lift / carry up to 10 lbs. The employee is occasionally required to walk, drive, bend, stoop, push / pull, reach above and lift / carry up to 50 lbs.

Specific vision abilities required by this job include close, distance and color vision. While performing the duties of this job, the employee is regularly required to talk or hear at moderate noise levels.

Position Type / Expected Hours of Work

This is a fulltime position. Days of work are Monday through Friday. Over time and weekends, as necessary.

Travel

0%

Job Requirements

• Excellent customer service skills
• 3+ years of administration experience preferred
• High school diploma or GED equivalent
• Strong computer and organizational skills
• Excellent oral and written communication skills
• General understanding of mechanical / technical terms preferred
• Basic understanding of financial principles related to service department operations
• Knowledge of service process and procedures preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.