Customer & Sales Operations Director

Take the lead in modernizing customer and sales operations for a global industry leader.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

This Jobot Job is hosted by : Robert Donohue

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Salary : $120,000 - $150,000 per year

A bit about us :

We’re a global leader in advanced industrial solutions — designing, engineering, and supporting mission-critical equipment and systems across the pulp and paper, metals, and manufacturing sectors. Our North American division is expanding, and we’re investing in leadership that can elevate customer engagement, sales operations, and process excellence.

This is a hands-on, in-office leadership role based in Raleigh, NC, supporting a network of regional sales representatives and overseeing a dynamic customer and client support team responsible for order management, inventory control, and post-sales coordination.

Why join us?

• Competitive compensation package
• Comprehensive benefits, including health, dental, vision, and retirement plans
• Career Growth : Work directly with senior leadership (including the VP of Sales) to shape customer service strategy and modernize workflows.
• Technology-Driven Environment : Contribute to the rollout of a new internal CRM and leverage ERP (SAP) systems to streamline processes and performance.
• A collaborative environment that values innovation, service excellence, and customer satisfaction
• Travel opportunities throughout your assigned territory with expenses fully covered

Job Details

The Director of Customer and Sales Operations will oversee day-to-day operations for order fulfillment, inventory accuracy, and customer communication while leading a multi-site service and sales support organization. You’ll support a large network of sales representatives, ensuring alignment between field activity and back-office execution.

Key Responsibilities :

Qualifications :

Compensation & Details

Salary Range : $120K–$150K (depending on experience)

Location : Raleigh, NC — In-office position

Reports to : Vice President, Sales

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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