Job Description
Are you looking to join one of KC’s fastest growing companies?
Position : Account Manager
Lula’s mission is to make maintenance easy for residents and property managers nationwide. In just four years, we’ve expanded to 50+ markets, built a high-impact team of 100+, and earned recognition as a proptech award winner and one of America’s fastest-growing companies. We’re a high-energy, customer-obsessed group ready to welcome new talent.
Accolades :
➡ Ingram Business Magazine’s 2025 Fastest Growing Company in Kansas City
➡ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States
➡ Proptech Breakthrough’s Work Order Management Solution of the Year
➡ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist
Lula Core Values
- We are customer obsessed.
- We think differently.
- We hustle.
- We finish what we start.
- We care for one another.
Position :
As an Account Manager, you will serve as project manager for assigned Lula customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team.
Responsibilities :
Drive continual product adoption and expansion of Lula’s solutions.Monitor and manage customer’s jobs and proactively take care of any potential issues.Monitor customer health, service utilization, and trends in customer spending while using data todrive proactive customer engagement.
Conduct training webinars for end users of Lula’s platform.Develop and maintain an in-depth knowledge of Lula’s products and services.Develop and maintain an in-depth knowledge of the property management industry.Drive adoption of additional Lula products as they are released.Provide in-house day-to-day support to our Property Managers.Proactively address customer service concerns with confidence while knowing when to escalateand partner with the leadership team.
Maintain a positive attitude with the added ability to overcome objections and hurdles whilemanaging multiple priorities.
Problem solve issues over the phone and via email.Actively and consistently support all efforts to simplify and enhance the prospective customerexperience.
We’d love to chat if you have the following skills :
Property Management or Maintenance Experience is strongly preferred but not required.Experience managing relationships in the Single-Family Rental space.3-5 years of experience in sales, client relations, customer service, or a related field.A positive, solutions-focused attitude.Excellent verbal and written communication skills.Ability to effectively manage time to maximize revenue.Effective prioritization and time management skills.Strong initiative to strive for continuous accuracy, quality, and timeliness of information.Ability to build and maintain effective relationships through strong interpersonal skills with anemphasis on relationship-building and consistent demonstration of solid professional judgment.
To be able to work in a fast-paced, high-energy startup environment without being distracted.Able to balance working independently while being part of a team.Listen and talk on a phone headset / handset for up to 8 hours per day.Perform all essential job functions with or without reasonable accommodation.Ability to listen, earn trust, and consult with customers.A dislike of doing things “the old way”.Lula has a positive collaborative environment. A few of our supportive benefits :
A positive and inspiring team environment that offers support and camaraderie throughout yourcareer.
Professional growth and internal promotion opportunities due to continuous organizationalgrowth.
Mentors and leaders who are hands-on, encouraging, and genuinely care about your success anddevelopment.
Lula provides equal employment opportunities (EEO) to all employees and applicants foremployment.
Benefits :
Medical InsuranceDental InsuranceVision InsuranceLife InsurancePaid Time OffJob Type : Full-time
Schedule : Monday to Friday
Work Location : Overland Park, Kansas
Salary : Base salary of $60,000 per year with a total target compensation (TTC) $70,000
Supplemental pay :
Bonus opportunitySchedule :
8-hour shiftDay shiftMonday to FridayHow to Apply
Submit your resume to Linkedin or reach out to us at