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Account Manager

Account Manager

LulaOverland Park, KS, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Are you looking to join one of KC’s fastest growing companies?

Position : Account Manager

Lula’s mission is to make maintenance easy for residents and property managers nationwide. In just four years, we’ve expanded to 50+ markets, built a high-impact team of 100+, and earned recognition as a proptech award winner and one of America’s fastest-growing companies. We’re a high-energy, customer-obsessed group ready to welcome new talent.

Accolades :

➡ Ingram Business Magazine’s 2025 Fastest Growing Company in Kansas City

➡ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States

➡ Proptech Breakthrough’s Work Order Management Solution of the Year

➡ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values

  • We are customer obsessed.
  • We think differently.
  • We hustle.
  • We finish what we start.
  • We care for one another.

Position :

As an Account Manager, you will serve as project manager for assigned Lula customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team.

Responsibilities :

  • Drive continual product adoption and expansion of Lula’s solutions.
  • Monitor and manage customer’s jobs and proactively take care of any potential issues.
  • Monitor customer health, service utilization, and trends in customer spending while using data to
  • drive proactive customer engagement.

  • Conduct training webinars for end users of Lula’s platform.
  • Develop and maintain an in-depth knowledge of Lula’s products and services.
  • Develop and maintain an in-depth knowledge of the property management industry.
  • Drive adoption of additional Lula products as they are released.
  • Provide in-house day-to-day support to our Property Managers.
  • Proactively address customer service concerns with confidence while knowing when to escalate
  • and partner with the leadership team.

  • Maintain a positive attitude with the added ability to overcome objections and hurdles while
  • managing multiple priorities.

  • Problem solve issues over the phone and via email.
  • Actively and consistently support all efforts to simplify and enhance the prospective customer
  • experience.

    We’d love to chat if you have the following skills :

  • Property Management or Maintenance Experience is strongly preferred but not required.
  • Experience managing relationships in the Single-Family Rental space.
  • 3-5 years of experience in sales, client relations, customer service, or a related field.
  • A positive, solutions-focused attitude.
  • Excellent verbal and written communication skills.
  • Ability to effectively manage time to maximize revenue.
  • Effective prioritization and time management skills.
  • Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
  • Ability to build and maintain effective relationships through strong interpersonal skills with an
  • emphasis on relationship-building and consistent demonstration of solid professional judgment.

  • To be able to work in a fast-paced, high-energy startup environment without being distracted.
  • Able to balance working independently while being part of a team.
  • Listen and talk on a phone headset / handset for up to 8 hours per day.
  • Perform all essential job functions with or without reasonable accommodation.
  • Ability to listen, earn trust, and consult with customers.
  • A dislike of doing things “the old way”.
  • Lula has a positive collaborative environment. A few of our supportive benefits :

  • A positive and inspiring team environment that offers support and camaraderie throughout your
  • career.

  • Professional growth and internal promotion opportunities due to continuous organizational
  • growth.

  • Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and
  • development.

  • Lula provides equal employment opportunities (EEO) to all employees and applicants for
  • employment.

    Benefits :

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Job Type : Full-time

    Schedule : Monday to Friday

    Work Location : Overland Park, Kansas

    Salary : Base salary of $60,000 per year with a total target compensation (TTC) $70,000

    Supplemental pay :

  • Bonus opportunity
  • Schedule :

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • How to Apply

    Submit your resume to Linkedin or reach out to us at

    Create a job alert for this search

    Account Manager • Overland Park, KS, US

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