Moder - Customer Support Specialist

Our client, a Tech forward Outsourcing Company, located in Mt. Laurel Twp., NJ, is seeking remote Customer Support Specialists to join their growing team.

Job Requirements :

• Ability to effectively and professionally communicate via phone and email.
• Maintain customer focus at all times by strictly adhering to Customer Service Standards, taking ownership of all inquiries and proactively following through resolution.
• Work in a manual and automated call center environment, handling both inbound and outbound customer calls providing accurate and up to date status, and conveying outstanding loan conditions required to move loan application to closing prior to the original Rate Expiration date.
• Meet established production goal for scheduling based on daily inventory.
• Verifies the data in the system to determine how the loan was structured to explain costs if necessary.
• Verifies the history of the file and any delays experienced by the customer to better address their situation.
• Provides customer with answers to their questions and gets them back on track to complete their closing.
• Handle escalated calls and / or problem loan files.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions. Qualifications :

• Outstanding communication and customer service skills
• Excellent attention to detail
• Well versed in the mortgage process flow and established SLA’s
• Highly skilled on the phone, very organized and able to handle the overall customer experience with outstanding service.
• MS Office proficient
• High school diploma or general education degree (GED)required, BA Preferred
• 2 years prior experience of processing purchase loans
2 days ago